5.1

5.2

5.3

5.4

5.5

5.6

5.7

5.8

5.9

Competencies:  Beyond Compliance - Opportunities to Innovate:

• An Introduction
  
• Fostering a Culture of Competencies and Development - why competencies?
  
• Customer/Client-Centric Competency Strategies
  
• Discovering and Capitalizing Upon "Hidden" Competencies
  
• Anticipating Competencies of the Future
  
• Leveraging Behavioral Inquiry Skills Beyond Selection - Managing Productive and Clarifying Dialogue
  
• Recruiting and Encouraging Innovation
  
• Evolving From Programs to Natural and Expected Coaching, Mentoring, and Counseling Behaviors
  
• Innovation: Dollars and Cents
  

4.1

4.2

4.3

4.4

Competencies - 12 Mistakes We Make and Some Opportunities We Miss:

• An Introduction
  
• As Organizations
  
• As Individuals
  
• Opportunities
  

1.1

1.2